HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Saturday 4th November 2023

Infrastructure Maintenance - Pre-production, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo Mobile Identities on November 4, between 03:30 - 07:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

  • HID Origo Management Portal.
  • Mobile Identities API's.
  • Wallet services.
  • Identity positioning services.

Environment

Pre-Production | [HID Origo Management Portal] (https://preprod.portal.origo.hidglobal.com)

Sunday 29th October 2023

No incidents reported

Saturday 28th October 2023

No incidents reported

Friday 27th October 2023

No incidents reported

Thursday 26th October 2023

No incidents reported

Wednesday 25th October 2023

No incidents reported