HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance – Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Thursday 29th February 2024

Shutdown of HID Origo Mobile Identities API version 2.0, scheduled 8 months ago

HID is postponing the retirement of Origo Mobile Identities API version 2.0, from 17 December 2023 to 29 February 2024, to assist customers facing challenges meeting the original deadline here. HID would like to thank all our API customers for the efforts made to assist us in retiring our older API version.

Thursday 14th December 2023

No incidents reported

Wednesday 13th December 2023

No incidents reported

Tuesday 12th December 2023

Unknown Error when inspecting readers using Reader Manager application

Update 15:59 The services are back to normal operations.

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production

Monday 11th December 2023

No incidents reported

Sunday 10th December 2023

No incidents reported