HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance – Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Wednesday 31st January 2024

Urgent: Perform required, major upgrade for Reader Manager App by January 25, 2024, scheduled 8 months ago

Summary

  • A new version of Reader Manager (1.18) will be required in order to continue operation as of January 25, 2024

Impact

-Older versions of Reader Manager prior to 1.18 will cease to operate -Enhancements include improved security of the application and reader configuration

  • The app will disable the configuration card used during inspection, identify legacy technologies currently enabled on the SE reader, and offer the opportunity to disable legacy technologies
  • Once a legacy technology is disabled, you will have to contact HID to re-enable it

Environment

  • Production| Reader Manager App

Friday 19th January 2024

No incidents reported

Thursday 18th January 2024

No incidents reported

Wednesday 17th January 2024

No incidents reported

Tuesday 16th January 2024

No incidents reported

Monday 15th January 2024

No incidents reported