HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance Production - HID Identity Positioning

SUMMARY

A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.
- Provisioning and Credential Actions
  - Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

Production | Identity Positioning Services

Past Incidents

Saturday 10th February 2024

Maintenance event for HID Origo Connected Architecture, scheduled 1 year ago

Summary

A maintenance event is planned for HID Connected Architecture on 10 February 2024 from 4:30 AM to 8:00 AM UTC on US-Prod.

Impact

During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment

Production US | HID Origo Management Portal

Tuesday 30th January 2024

Origo Management Portal unavailability

**Update 30 January 2024 18:38 UTC **

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID is aware that Order management system are facing difficulties in placing or processing order. Our technical teams are investigating the issue.

Impact

During the maintenance window, the following services will be impacted:

HID Origo Management Portal.
Order processing will be paused.

Environment

Production | HID Origo Management Portal

Monday 29th January 2024

No incidents reported

Sunday 28th January 2024

No incidents reported

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

No incidents reported