HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Past Incidents

Monday 18th March 2024

HID Reader Manager Application update from 1.18 to 1.19, scheduled 8 months ago

Summary

Mandatory upgrade to 1.19 in order to continue operation on or before March 31st 2024.

  • Enhancements include improved security of the application and reader configuration.

  • For readers with Elite / MOBkeys - The Reader Manager Administrator will Allow/Disallow enablement of Legacy Credentials on iCLASS SE Readers to a reader technician through the Reader Manager Portal.

  • For readers with standardkeys, technicians will have to request HID Technical Support to enable legacy credentials and or configuration cards.

Impact

  • Update to 1.19 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Monday 4th March 2024

No incidents reported

Sunday 3rd March 2024

No incidents reported

Saturday 2nd March 2024

No incidents reported

Friday 1st March 2024

Shutdown of HID Origo Mobile Identities API version 2.0

API 2.0 Retirement: As previously communicated, API version 2.0, which has been deprecated since September 17, 2022, was retired on February 29, 2024.

Transition to Newer Versions: We encourage you to upgrade to version 2.2 to continue to receive full support, including upgrades, updates, bug fixes, and hotfixes.

Additional Information and Upgrade Steps: Please visit our dedicated resource at for Version Upgrade for detailed guidance on the version upgrade process.

For any queries or assistance, our team at HID Partner Services is ready to support you. You can contact us at tpp@hidglobal.com, particularly if you have an active support contract.

Thursday 29th February 2024

No incidents reported