HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

  • A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
    • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
    • HID Origo Management Portal
    • HID Origo Mobile Identities API
    • HID Reader Manager Portal
    • HID Reader Manager App
    • HID Mobile Access App

Environment

  • Production

Past Incidents

Thursday 4th April 2024

HID Origo Management Portal Release 8.35.9, scheduled 1 year ago

Summary

HID Origo is planning to release a new version 8.35.9 on April 4, between 06:00 - 07:00 UTC,. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

Invitation code redemption failure.

**Update 19 March 2024 03:13 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Monday 18th March 2024

No incidents reported

Sunday 17th March 2024

No incidents reported

Saturday 16th March 2024

No incidents reported