HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Origo Device Management (ODM) routing path infrastructure maintenance in production

SUMMARY

  • A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Thursday 4th April 2024

HID Origo Management Portal Release 8.35.9, scheduled 1 year ago

Summary

HID Origo is planning to release a new version 8.35.9 on April 4, between 06:00 - 07:00 UTC,. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

Invitation code redemption failure.

**Update 19 March 2024 03:13 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal