HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance – Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Thursday 25th April 2024

No incidents reported

Wednesday 24th April 2024

No incidents reported

Tuesday 23rd April 2024

No incidents reported

Monday 22nd April 2024

We are facing issue with the disappearance of Mobile IDs in HID Mobile Access App

Update 24 April 2024 12:12 UTC

The services are restored and operational. We are continuing to monitor the situation.

Update 23 April 2024 12:49 UTC

We continue to investigate reports of Mobile IDs within the iOS version of the HID Mobile Access App version 4.5.0 do not appear to deliver or the Mobile ID is not visible. When this occurs, the Mobile ID has been delivered to device but is not visible. To mitigate the issue the Origo Portal Admin will need to logout and login to the portal to force a sync between the Origo Portal and backend services. After the Admin has completed the logout/login, the end user will need to either close and relaunch the HID Mobile Application OR within the app swipe down to force a sync with the HID Servers. We apologize for the inconvenience this issue is causing you or your end users. We appreciate your business and thank you for your patience as we work to remedy the situation. We will continue to update as we work to resolve the issue.

Update 23 April 2024 08:30 UTC

We are investigating reports of Mobile IDs disappearing from the iOS version of the HID Mobile Access App 4.5.0. If this happens, the Mobile ID may not appear in the app, but it might still work with card readers. Please be aware that, even if you can't see your Mobile ID image, it could still be present on your device and might work with readers. In some cases, there seems to be a delay in obtaining the Mobile ID image from the server, and it will reappear in the app after a while. We will continue to provide updates as we work to understand and fix this issue. Thank you for your patience.

Update 22 April 2024 15:37 UTC

We are actively investigating reports of the disappearance of Mobile IDs within the iOS version of the HID Mobile Access App version 4.5.0 where there may not be delivery OR the Mobile ID is no longer visible within the App. Some reports exhibit successful communication with the reader even without the Mobile ID being visible. We will continue to update as we work to identify and resolve the issue.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Production | HID Origo Management Portal

Sunday 21st April 2024

No incidents reported