HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
- HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
- HID Origo Management Portal
- HID Origo Mobile Identities API
- HID Reader Manager Portal
- HID Reader Manager App
- HID Mobile Access App

Environment

Production

Past Incidents

Sunday 21st July 2024

Infrastructure Maintenance - Production, scheduled 11 months ago

Summary

A maintenance event is planned for HID Origo on July 21 between 01:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Production | HID Origo Management Portal

Wednesday 10th July 2024

No incidents reported

Tuesday 9th July 2024

No incidents reported

Monday 8th July 2024

No incidents reported

Sunday 7th July 2024

No incidents reported

Saturday 6th July 2024

No incidents reported