HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Past Incidents

Sunday 6th October 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 2 months ago

Summary

  • A maintenance event is planned for HID Origo on Oct 6 between 01:00 to 04:45 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing and replenishment will be paused.

Environment

Saturday 5th October 2024

Maintenance event for ODM, scheduled 2 months ago

Summary

  • Origo device management is scheduled for deployment on October 5th between UTC: 03:30 to 05:30 hours.

Impact

  • During this interval, users may encounter minor disruption in accessing ODM services.

Environment

Friday 4th October 2024

Origo Mobile Identity API Callback Delays

Summary

  • Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact

  • HID Origo Mobile Identities API

Environment

Thursday 3rd October 2024

No incidents reported

Wednesday 2nd October 2024

No incidents reported

Tuesday 1st October 2024

No incidents reported