HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production

SUMMARY

  • A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

  • A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
    • Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
    • Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Past Incidents

Sunday 6th October 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 11 months ago

Summary

  • A maintenance event is planned for HID Origo on Oct 6 between 01:00 to 04:45 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing and replenishment will be paused.

Environment

Saturday 5th October 2024

No incidents reported

Friday 4th October 2024

Origo Mobile Identity API Callback Delays

Summary

  • Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact

  • HID Origo Mobile Identities API

Environment

Thursday 3rd October 2024

No incidents reported

Wednesday 2nd October 2024

No incidents reported