HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance – Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 10th between 07:00-08:00 UTC.

IMPACT

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Scheduled Authentication Service Maintenance in North America

SUMMARY

  • A maintenance event is planned for HID Authentication Service in North America on November 20th, 2024 between 06:30 and 06:45 am (UTC). We are making an infrastructure upgrade, which requires us to temporarily pause authentication to the service while we migrate to the newly upgraded infrastructure. The downtime is required to avoid the risk of losing data.

IMPACT

During this maintenance window, there will be a down time of up to 15 mins (expected to be less than 1 min) for all services/solutions that use the Authentication Service. The following services/solutions will be unavailable during this time.

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Past Incidents

Sunday 6th October 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 3 weeks ago

Summary

  • A maintenance event is planned for HID Origo on Oct 6 between 01:00 to 04:45 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing and replenishment will be paused.

Environment

Saturday 5th October 2024

No incidents reported

Friday 4th October 2024

Origo Mobile Identity API Callback Delays

Summary

  • Origo is currently experiencing intermittent delays in processing Mobile Identity API callbacks. Some callback messages are experiencing longer delivery times due to large callback queue spikes and the processing of backlogged messages. Our teams are working to resolve the issue.

Impact

  • HID Origo Mobile Identities API

Environment

Thursday 3rd October 2024

No incidents reported

Wednesday 2nd October 2024

No incidents reported