HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on May 12th, 2025 between 11:00-12:30 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the New HID portal for China.

Environment

Infrastructure Maintenance - HID Authentication Service

SUMMARY

  • A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.

REGIONS AFFECTED

  • Europe East (DE)

IMPACT

During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.

  • HID Origo Management Portal: Users may experience issues logging in to the portal.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

Past Incidents

Thursday 7th November 2024

HID Reader Manager Version 1.23, scheduled 6 months ago

SUMMARY

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

  • BLE configuration settings now retained after firmware upgrade.
  • Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
  • Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

  • Update to 1.23 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Wednesday 6th November 2024

HID Origo Management Portal HID Origo Mobile Identities

Update 21:43

The services are back to normal operations.

Update 23:42

The services are restored and operational. We are continuing to monitor the situation.

Update 19:20

We are working to restore the services as soon as possible.

Update 19:07

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

No incidents reported

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported