SUMMARY

• HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

• BLE configuration settings now retained after firmware upgrade.
• Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
• Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

• Update to 1.23 to take advantage of these enhancements.

Environment

• Production| Reader Manager Application

Update 21:43

The services are back to normal operations.

Update 23:42

The services are restored and operational. We are continuing to monitor the situation.

Update 19:20

We are working to restore the services as soon as possible.

Update 19:07

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal