This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID Reader Manager Version 1.24
Product Update Summary:
New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)
New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.
Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.
Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.
Resolution for:
Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
Update the DCID creation time to UTC in the backend to be aligned with all Tools.
We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements
Past Incidents
Sunday 12th January 2025
Infrastructure Maintenance - Event Callbacks, scheduled 5 days ago
SUMMARY
A maintenance window is planned for Mobile Identities - Event Callbacks Version Upgrade on Jan 12th ,2025 between 5.00 am to 10.00 am UTC.
IMPACT
During this brief maintenance window, customers may experience unavailability of event callbacks for app-based and wallet-based credential lifecycle events.
