Update 18:41
The services are back to normal operations.
Update 17:05
We've permanently resolved the issue. The services are restored and operational. We are continuing to monitor the situation.
Update 15:08
The services are restored and operational. We are continuing to monitor the situation. We're working on Permanent fix.
Update 14:44
We found issues with WAF, we are validating the blocker with WAF
Update 14:15
We are continuing to investigate the issue.
SUMMARY
- HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved
IMPACT
-
HID Origo Management Portal: Users may experience issues logging in to the portal
-
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
-
HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app
-
HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
Environment
