This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification - New HID Origo Management Portal
SUMMARY
A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
Pass Design APIs: These APIs will be unavailable during the maintenance window.
User Management and Credential Management APIs: All operations will function as expected.
A maintenance event is planned for HID Origo on November 8th between 03:30-09:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Past Incidents
Saturday 8th February 2025
Maintenance event on HID Origo device management, scheduled 8 months ago
SUMMARY
HID Origo device management is scheduled for deployment on February 8th, 2025 between UTC: 03:30 to 05:30 hours. During this interval, users may encounter minor disruption in accessing ODM services.
IMPACT
During this interval, users may encounter minor disruption in accessing ODM services.
ENVIRONMENT
Production
Saturday 1st February 2025
Maintenance event on HID Origo Connected Architecture, scheduled 9 months ago
SUMMARY
A maintenance event is planned for HID Origo Connected Architecture on February 1st, 2025 between 6:00am to 7:30am UTC on US-Prod and between 7:30am to 9:30am UTC on EU-Prod
IMPACT
During this maintenance window, HID Origo Connected Architecture application and Linq Cloud may experience brief periods of disruption.
Environment
Production
Scheduled maintenance of HID Health Check API Subscription Component, scheduled 9 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on February 1st, 2025 between 4:30 am to 6:30 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
