HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials

SUMMARY

  • This update provides information in response to your report of HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials.
  • HID is aware of the issue and is currently working on a solution. We have identified a logic fault that may cause the reader to become unresponsive.
  • This issue has been identified as specific to certain readers with firmware versions 10.0.7.5, 10.0.8.5, and 10.0.9.1, when used with the HID Mobile Access app (iOS v4.8.0).

IMPACT

  • Note - this issue does not affect the use of physical credentials with the reader, and physical credentials can continue to be used even when the Bluetooth Low Energy (BLE) credential fails to be recognized by the reader.
  • If the reader becomes unresponsive to BLE credentials, power cycling the reader and upgrading the HID Mobile Access app (iOS v4.8.1) will restore prior performance. Currently, no additional update or action is required for the HID Signo reader.
  • Please contact your local HID Technical Support if you have any additional questions regarding this report. We appreciate your business and thank you for your patience as we resolve this matter. For additional support in the interim, do not hesitate to contact HID Technical Support or your local HID representative.

Past Incidents

Monday 7th April 2025

HID Reader Manager App Versions Below 1.23.0 Will Be Obsolete by April 7, 2025, scheduled 3 days ago

SUMMARY

  • A critical update is mandatory for continued operation of the Reader Manager App. Please notify all reader technicians as soon as possible. Starting 04/07/2025, all versions older than 1.23.0 will no longer function.

The following versions will continue to be supported:

  • HID RM App 1.24.1
  • HID RM App 1.24.0
  • HID RM App 1.23.0

ENVIRONMENT

Monday 17th March 2025

No incidents reported

Sunday 16th March 2025

No incidents reported

Saturday 15th March 2025

No incidents reported

Friday 14th March 2025

No incidents reported

Thursday 13th March 2025

No incidents reported