HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


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Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.
  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Saturday 10th May 2025

Disaster Recovery Maintenance - Production, scheduled 4 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Wednesday 23rd April 2025

No incidents reported

Tuesday 22nd April 2025

No incidents reported

Monday 21st April 2025

No incidents reported

Sunday 20th April 2025

No incidents reported

Saturday 19th April 2025

No incidents reported