HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - Production

SUMMARY

A maintenance event is planned for HID Origo on September 12th between 12:00-13:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
- HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Production | HID Origo Management Portal

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
- Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
- Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Production | HID Origo Management Portal

Past Incidents

Saturday 10th May 2025

Disaster Recovery Maintenance - Production, scheduled 4 months ago

SUMMARY

A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Production | HID Origo Management Portal

Thursday 24th April 2025

No incidents reported

Wednesday 23rd April 2025

No incidents reported

Tuesday 22nd April 2025

No incidents reported

Monday 21st April 2025

No incidents reported

Sunday 20th April 2025

No incidents reported