HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025

HID Reader Manager Version 1.30

Product Update Summary

  • New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
  • Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

  • Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

🛠️Infrastructure Maintenance - HID Origo Subscription Component Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

  • During this period, users will not be able to access Linq Cloud.

What's New in This Release?

✅ Firmware Generation for Signo Readers

  • Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

✅ In-Field Gateway Update

  • Update Linq Gateway without resetting existing configuration.

✅ Reader Auto-Discovery

  • Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

✅ Apply Configuration Enhancement

  • Apply configurations directly from list or carousel view.

✅ Reader Friendly Name

  • Assing user-defined names and descriptions to readers.

✅ Org reference in UI

  • Web UI enhancements, technician view with user from filtered organization

Past Incidents

Saturday 10th May 2025

Disaster Recovery Maintenance - Production, scheduled 3 weeks ago

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 04:30-10:30 AM UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Mobile Access App & Wallet: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Friday 25th April 2025

No incidents reported

Thursday 24th April 2025

No incidents reported

Wednesday 23rd April 2025

No incidents reported

Tuesday 22nd April 2025

No incidents reported

Monday 21st April 2025

No incidents reported