HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on the US-PROD environment on May 31st between 03:30-06:30 UTC.

IMPACT

  • 📍During this maintenance window, users may experience brief periods of limited availability or service disruption.

Environment

🛠️Infrastructure Maintenance - HID Origo Subscription Component Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Past Incidents

Tuesday 13th May 2025

Infrastructure Maintenance - HID Authentication Service, scheduled 2 weeks ago

SUMMARY

  • A maintenance event is planned for HID Origo on May 13th, 2025 between 01:00-01:15 AM (UTC) for up to 15 minutes.

REGIONS AFFECTED

  • Europe East (DE)

IMPACT

During this maintenance period, the HID Authentication Service and all following services or solutions that require it to function may be unavailable for up to 15 minutes. However, we expect them to be inaccessible for less than a minute.

  • HID Origo Management Portal: Users may experience issues logging in to the portal.

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app.

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors.

Environment

Wednesday 7th May 2025

No incidents reported

Tuesday 6th May 2025

No incidents reported

Monday 5th May 2025

No incidents reported

Sunday 4th May 2025

No incidents reported

Saturday 3rd May 2025

No incidents reported