HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Subscription Component Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

  • đź“ŤDuring this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

  • During this period, users will not be able to access Linq Cloud.

What's New in This Release?

âś… Firmware Generation for Signo Readers

  • Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

âś… In-Field Gateway Update

  • Update Linq Gateway without resetting existing configuration.

âś… Reader Auto-Discovery

  • Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

âś… Apply Configuration Enhancement

  • Apply configurations directly from list or carousel view.

âś… Reader Friendly Name

  • Assing user-defined names and descriptions to readers.

âś… Org reference in UI

  • Web UI enhancements, technician view with user from filtered organization

Past Incidents

Sunday 18th May 2025

No incidents reported

Saturday 17th May 2025

No incidents reported

Friday 16th May 2025

No incidents reported

Thursday 15th May 2025

No incidents reported

Wednesday 14th May 2025

Experiencing delays in callback

Update 17:55

The services are back to normal operations.

Update 18:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

The HID Origo Mobile Identities API is currently experiencing reduced functionality, resulting in delays in callback delivery. Our team is actively working to resolve the issue and will provide regular updates until it is fully addressed.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal