HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production

SUMMARY

  • A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

  • A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
    • Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
    • Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Past Incidents

Friday 23rd May 2025

🛠️Infrastructure Maintenance - HID Origo Management Portal China, scheduled 3 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal China on May 23rd,2025 from 11:00 to 13:00 UTC time, 19:00 to 21:00 CST time.

IMPACT

  • During this maintenance window, the users of App based Mobile Access using the following URL "https://webportal.origo.hidglobal.cn/" will be impacted outside business hours of China region. Users may face slight disruption during this period.

Environment

Thursday 22nd May 2025

🛠️IT Planned Maintenance Notification – Oracle EBS Production Critical Patch Updates for Q2, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on May 25th ,2025 between 01:00 to 07:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Wednesday 21st May 2025

No incidents reported

Tuesday 20th May 2025

No incidents reported

Monday 19th May 2025

No incidents reported