HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - IDP Production

SUMMARY

We would like to inform you that earlier today, July 31 , our internal authentication services may have experienced a temporary disruption due to unexpected maintenance activity. The issue has since been identified and resolved, and normal operations have resumed.

We sincerely apologize for any inconvenience this may have caused. Our team is actively reviewing the root cause to ensure continued reliability and to prevent similar occurrences in the future.

If you are still experiencing any issues or have questions, please don’t hesitate to reach out to our support team.

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services.

    • HID Origo Management Portal: Users may experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Saturday 14th June 2025

Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025, scheduled 1 month ago

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

  • During this period, users will not be able to access Linq Cloud.

What's New in This Release?

✅ Firmware Generation for Signo Readers

  • Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

✅ In-Field Gateway Update

  • Update Linq Gateway without resetting existing configuration.

✅ Reader Auto-Discovery

  • Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

✅ Apply Configuration Enhancement

  • Apply configurations directly from list or carousel view.

✅ Reader Friendly Name

  • Assing user-defined names and descriptions to readers.

✅ Org reference in UI

  • Web UI enhancements, technician view with user from filtered organization

Monday 9th June 2025

HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025, scheduled 1 month ago

HID Reader Manager Version 1.30

Product Update Summary

  • New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
  • Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

  • Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported