HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on November 8th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Past Incidents

Sunday 22nd June 2025

No incidents reported

Saturday 21st June 2025

No incidents reported

Friday 20th June 2025

Apple Wallet experiencing spike in getprovisioningbundle failures

Update Jun 20 at 06.52 UTC The services are restored and operational. We are continuing to monitor the situation.

Update Jun 20 at 06.51 UTC Grapefruit get-card-data service is also working now.

Update Jun 20 at 06.45 UTC Grapefruit get-card-data service is now accepting requests, Team waiting to get confirmation from the end users.

Update Jun 20 at 06.27 UTC Nippon: Operational Grapefruit: Team actively working on resolution

Summary

Apple Wallet experiencing spike in getprovisioningbundle failure with statusCode:500. Our teams are working to resolve the issue.

Impact

HID Origo Mobile Identities API (Wallet Only)

Environment

Production

Thursday 19th June 2025

No incidents reported

Wednesday 18th June 2025

No incidents reported