HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production

SUMMARY

A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Production | HID Origo Management Portal

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
- Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
- Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Production | HID Origo Management Portal

Past Incidents

Wednesday 2nd July 2025

Infrastructure Maintenance - Global network issue, scheduled 2 months ago

SUMMARY

A planned maintenance window has been scheduled for the HID Oracle EBS Production on July 2, 2025 at 01:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

Oracle EBS Production
Oracle Agile Production
Oracle Analytics Cloud
Webshop access to EBS
Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Production | HID Origo Management Portal

Tuesday 1st July 2025

No incidents reported

Monday 30th June 2025

No incidents reported

Sunday 29th June 2025

No incidents reported

Saturday 28th June 2025

No incidents reported