HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

  • A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
    • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
    • HID Origo Management Portal
    • HID Origo Mobile Identities API
    • HID Reader Manager Portal
    • HID Reader Manager App
    • HID Mobile Access App

Environment

  • Production

Past Incidents

Friday 4th July 2025

HID China Region: Experiencing issues in Invitation Code Management

Update 15:00 UTC

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • The HID Origo Management Portal is currently operating at reduced functionality. The issue is only with android. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Mobile App users will experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Thursday 3rd July 2025

No incidents reported

Wednesday 2nd July 2025

Infrastructure Maintenance - Global network issue, scheduled 1 day ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on July 2, 2025 at 01:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Tuesday 1st July 2025

No incidents reported

Monday 30th June 2025

No incidents reported