HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Origo Device Management (ODM) routing path infrastructure maintenance in production

SUMMARY

  • A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Tuesday 8th July 2025

No incidents reported

Monday 7th July 2025

No incidents reported

Sunday 6th July 2025

No incidents reported

Saturday 5th July 2025

No incidents reported

Friday 4th July 2025

HID China Region: Experiencing issues in Invitation Code Management

Update 03:40 UTC

The services are back to normal operations.

Update 15:00 UTC

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • The HID Origo Management Portal is currently operating at reduced functionality. The issue is only with android. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Mobile App users will experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment