HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Connected Architecture (OCA) Production

SUMMARY

  • A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
    • September 6th 2025 between 05:00 - 06:00 UTC on EU region,
    • September 6th 2025 between 06:00 - 07:00 UTC on US region.

IMPACT

  • During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.

Environment

  • Production - EU and US regions
Infrastructure Maintenance - HID Origo Device Management (ODM) Document DB update to 5.x Production

SUMMARY

  • A maintenance event is planned for HID Origo Device Management (ODM) on September 6th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • HID Reader Manager,HID Linq Cloud,HID Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.

Environment

Infrastructure Maintenance - Subscription Components in Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.

IMPACT

  • No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.

Environment

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

  • A maintenance event is planned for HID Origo on September 6th between 11:00 - 13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

    • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
    • There will be delay in processing the order and contracts for Mobile Identities.

Environment

Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production

SUMMARY

  • A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

Infrastructure Maintenance - TSM code change in China (Production)

SUMMARY

  • A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
    • Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
    • Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete

Environment

Past Incidents

Sunday 3rd August 2025

No incidents reported

Saturday 2nd August 2025

No incidents reported

Friday 1st August 2025

No incidents reported

Thursday 31st July 2025

Infrastructure Maintenance - IDP Production, scheduled 1 month ago

SUMMARY

We would like to inform you that earlier today, July 31 , our internal authentication services may have experienced a temporary disruption due to unexpected maintenance activity. The issue has since been identified and resolved, and normal operations have resumed.

We sincerely apologize for any inconvenience this may have caused. Our team is actively reviewing the root cause to ensure continued reliability and to prevent similar occurrences in the future.

If you are still experiencing any issues or have questions, please don’t hesitate to reach out to our support team.

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services.

    • HID Origo Management Portal: Users may experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Wednesday 30th July 2025

Infrastructure Maintenance in Production, scheduled 1 month ago

SUMMARY

  • A maintenance event is planned for HID Origo Bridge on July 30 between 06:45-07:45 UTC .

IMPACT

  • During this maintenance window, HID Origo Bridge service is temporarily unavailable.

Environment

  • Production