This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix DC2/DC11 (North Virginia to China) in Production
SUMMARY
A maintenance event is planned for HID Origo on September 11th between 02:00-06:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
Infrastructure Maintenance - TSM code change in China (Production)
SUMMARY
A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete
Infrastructure Maintenance - CNIDC Production (China), scheduled 1 day ago
SUMMARY
A maintenance event is planned for HID Origo on September 6th between 11:00 - 13:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.
HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
There will be delay in processing the order and contracts for Mobile Identities.
