HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing a major outage
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • 🛠️An emergency maintenance window has been scheduled for HID Origo on 📅December 13th,2025 between 04:30-10:30 UTC.

IMPACT

  • 📍During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Ireland (EU)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 9th, 2026 between 18:00-19:00 UTC

REGIONS AFFECTED

  • Ireland (EU)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | Germany (DE)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 23rd, 2026 between 23:00-00:00 UTC

REGIONS AFFECTED

  • Germany (DE)

IMPACT

  • During this scheduled maintenance, access to the New HID Origo Portal may be briefly interrupted.

    • HID Origo Management Portal: Users will experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users will experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users will experience issues getting authentication tokens and see intermittent HTTP 401 errors

 

Environment

Past Incidents

Sunday 24th August 2025

IT Planned Maintenance Notification – Oracle Security Patching – Q3 Updates, scheduled 3 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on August 24th ,2025 between 02:00 to 08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • Oracle EBS Production
    • Oracle Agile Production
    • Oracle Analytics Cloud
    • Webshop access to EBS
    • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Saturday 23rd August 2025

No incidents reported

Friday 22nd August 2025

No incidents reported

Thursday 21st August 2025

No incidents reported

Wednesday 20th August 2025

No incidents reported