This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.
Deployment Window: Date: October 28, 2025 Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours) User Impact: During this period, users will not be able to access HID Linq Cloud.
What's New in This Release
Signo Firmware Upgrade via Mercury and Aero
You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
Firmware Update Prerequisites
Signo readers must be on firmware version 10.0.7.5 or above.
Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.
Delete Gateway
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
We appreciate your patience and will ensure a smooth deployment.
Release Notification for HID Reader Manager version 1.31.0, scheduled 3 weeks ago
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Wednesday 17th September 2025
No incidents reported
Tuesday 16th September 2025
Apple Wallet Issue on iOS v26
Update 11:00
The services are back to normal operations.
SUMMARY
Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.
