This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID Linq Cloud 1.3.5 Release – Scheduled for October 29, 2025
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 29, 2025.
Deployment Window:
Date: October 29, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access HID Linq Cloud.
What's New in This Release
Signo Firmware Upgrade via Mercury and Aero
You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
Firmware Update Prerequisites
Signo readers must be on firmware version 10.0.7.5 or above.
Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.
Delete Gateway
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
We appreciate your patience and will ensure a smooth deployment.
A maintenance event is planned for HID Origo on November 1st between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Past Incidents
Wednesday 24th September 2025
Release Notification for HID Reader Manager version 1.31.0, scheduled 1 month ago
New Features:
Mix and Match (Seos):
Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.
Resolution for:
Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Thursday 18th September 2025
No incidents reported
Wednesday 17th September 2025
No incidents reported
Tuesday 16th September 2025
Apple Wallet Issue on iOS v26
Update 11:00
The services are back to normal operations.
SUMMARY
Apple Wallet users with iOS v26 are experiencing issue in login with SSO to get their pass.
