HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.

Deployment Window:
Date: October 28, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero
    You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.

    • Firmware Update Prerequisites
      • Signo readers must be on firmware version 10.0.7.5 or above.
      • Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.

  • Delete Gateway
    You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment
Production – HID Linq Cloud

Past Incidents

Saturday 18th October 2025

No incidents reported

Friday 17th October 2025

HID Mobile Access App v4.9.1 Release, scheduled 12 hours ago

HID Mobile Access App v4.9.1 for iOS is Here!

  • We’re excited to announce the release of HID Mobile Access App version 4.9.1 (iOS) — available on the App Store starting October 15, 2025!
  • This latest update brings new features, enhancements, and important bug fixes to improve your experience. We highly recommend upgrading to take full advantage of the improvements.

Want to know what’s new?

  • Visit the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page for full release details.

Thank you for choosing HID Mobile Access!

Thursday 16th October 2025

No incidents reported

Wednesday 15th October 2025

Infrastructure Maintenance - Production, scheduled 2 days ago

SUMMARY

  • A maintenance event is planned for HID Origo on October 15 between 02:00 - 10:00 UTC.

IMPACT

  • During this maintenance window, multiple services may experience brief periods of disruption, such as:
    • Google wallet user might be affected.
    • Order Processing might be affected.

Environment

Tuesday 14th October 2025

No incidents reported