This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification - New HID Origo Management Portal
SUMMARY
A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.
Pass Design APIs: These APIs will be unavailable during the maintenance window.
User Management and Credential Management APIs: All operations will function as expected.
A maintenance event is planned for HID Origo on November 8th between 03:30-09:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Past Incidents
Saturday 8th November 2025
No incidents reported
Friday 7th November 2025
No incidents reported
Thursday 6th November 2025
Infrastructure Maintenance - Production, scheduled 1 day ago
SUMMARY
A maintenance event is planned for HID RM portal on Nov 6th, between 11:00 - 11:45 UTC.
IMPACT
RM Portal will have minor disruptions and users are advised not to issue Invitation code or perform key authorization.
Environment:
Production | RM Portal
Wednesday 5th November 2025
HID Reader Manager Portal – Encountering issues with invitation code generation and key authorization.
Update 18:23
The services are back to normal operations.
SUMMARY
HID Reader Manager is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Invitation code issuance and key authorization are unavailable to newly added technicians in the RM app.
