This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Maintenance event on HID Origo Subscription Component
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on Feb22nd ,2025 between 4:30 am to 9:30 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
A planned maintenance window has been scheduled for the HID Oracle EBS Production on Feb23rd ,2025 between 2:00 am to 8:00 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
Oracle EBS Production
Oracle Agile Production
Oracle Analytics Cloud
Webshop access to EBS
Oracle Isupplier
Other related services that render data from EBS will be unavailable
Infrastructure Maintenance - PostgreSQL DB Migration
SUMMARY
A maintenance event is planned for HID Origo on February 28 between 05:30 - 07:30 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.
HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.
Infrastructure Maintenance - PostgreSQL DB Migration
SUMMARY
A maintenance event is planned for HID Origo on March 16 between 07:00 - 09:00 UTC.
IMPACT
During this maintenance window, users may experience brief periods of unavailability for HID Origo Services.
HID Origo Management Portal: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users will not be able to issues and/or delays in Invitation Code and Mobile ID management.
HID Mobile Access App: Users will not be able to redeem Invitation Codes or receiving Mobile IDs. Issuance keys to reader technician will not work, revoking of credentials, delete, issuance, lifecycle operations of credentials will be impacted.
HID Reader Manager App: Users will not be able to redeem Invitation Codes or receiving Keys.
Origo Connected Architecture: Incedo offline flow will have an impact, preventing users from configuring or updating offline locks.
