HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues

Past Incidents

Monday 15th September 2025

Apple wallet token redemption issue

Update 14:30

  • The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

  • We're currently experiencing issues with Apple Wallet token redemption. Our teams are working to resolve the issue.

IMPACT

  • HID Origo Mobile Identities API (Wallet Only)

Environment

Sunday 14th September 2025

No incidents reported

Saturday 13th September 2025

No incidents reported

Friday 12th September 2025

Infrastructure Maintenance - Production, scheduled 2 days ago

SUMMARY

  • A maintenance event is planned for HID Origo on September 12th between 12:00-13:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Thursday 11th September 2025

No incidents reported