HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues
Scheduled Maintenance
Infrastructure maintenance

Summary

A maintenance event is planned for HID Origo on Sep 26, between 06:30 - 07:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

Past Incidents

Saturday 19th September 2020

No incidents reported

Friday 18th September 2020

No incidents reported

Thursday 17th September 2020

HID Origo Management Portal Jailbreak Notifications

The HID Mobile Access Portal provides functionality to receive notifications of devices suspected to be jailbroken. We are currently investigating an issue where incorrect notifications are being triggered for iOS 14 devices.

HID Origo Management Portal Mobile ID, Invitation Code and Key Authorization Management

Summary

HID Origo Mobile Identities and HID Reader Manager services are currently operating at reduced functionality. The problem is identified and a fix is in place to optimize the message handling and resolve the issue. pending deployment after final tests. .

Impact

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

A fix that resolve this issue was deployed 2020-09-19 at 01:20 UTC

HID Origo Management Portal Origo Portal not displaying Details

Due to an unknown error some customers experiencing slowness and missing widgets in the portal. We are investigating this problem. The problem is identified and we are working on to rectify the issue.

2020-09-18 at 17:50 A fix is deployed that should solve this issue.

HID Origo Management Portal Ongoing issue with access to Origo Portal

We are investigating the problem of not being able to access the Origo Management Portal

Wednesday 16th September 2020

No incidents reported

Tuesday 15th September 2020

No incidents reported