HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
INFRASTRUCTURE MAINTENANCE

Summary

A maintenance event is planned for HID Origo on July 12, between 13.00 - 14:00 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors
  • HID Reader Manager Portal: Users may experience issues logging in to the portal
  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

Environment

Production | HID Origo Management Portal

KNOWN ISSUE

Summary

Limited issues Bulk invitations.

Impact

When issuing mobile credential through Bulk invitations, in some cases the user gets more than one notification. We are currently investigating and resolving the the issue.

Work around: in the case that this would occur, please disregard the last notification

Environment

Production | HID Origo Management Portal

Past Incidents

Friday 10th July 2020

No incidents reported

Thursday 9th July 2020

No incidents reported

Wednesday 8th July 2020

No incidents reported

Tuesday 7th July 2020

No incidents reported

Monday 6th July 2020

No incidents reported