HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
INFORMATION

On January 18, a legacy authentication service is being decommissioned. Customers that have not yet created new System Accounts for API authentication will receive HTTP 401 errors when making API calls. The issue can be resolved by creating a new System Account using the Organization Administration view in the HID Origo Management Portal and configuring any application(s) to use these new credentials.

Past Incidents

Wednesday 27th January 2021

No incidents reported

Tuesday 26th January 2021

HID Origo Services Unavailable

Summary

The HID Origo platform is currently experiencing a service disruption affecting login to the HID Origo Management Portal. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

  • HID Origo Management Portal: Currently unavailable
  • HID Reader Manager Portal
  • HID Origo Mobile Identities API
  • HID Reader Manager - Reader Management Service

Environment

Production | HID Origo Management Portal

Update 16:19 UTC

We are continuing to troubleshoot the issue.

Update 17:22 UTC

The services are restored to normal operations.

Monday 25th January 2021

No incidents reported

Sunday 24th January 2021

No incidents reported

Saturday 23rd January 2021

No incidents reported