HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues
Scheduled Maintenance
Infrastructure maintenance

Summary

A maintenance event is planned for HID Origo on October 31, between 06:30 - 08:30 UTC.

Impact

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management
  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs
  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal

KNOWN ISSUE

Summary

The HID Origo Management Portal service is intermittently operating at reduced performance.

Many performance issues are resolved, but we have identified additional opportunities for improvement which will be gradually rolled out over the next few weeks. This post will be updated with additional information on improvements being made.

Impact

  • Multiple login needed to access
  • Difficulties to edit mobile users
  • Login screen timed out, resulting in that customer can't log in
  • Customers got a blank screen after log in
  • Slow loading of pages
  • Export failed for large customers
  • After log in, specific screens timed out when trying to access. Edit user, issue credential and edit organization

List of Changes

  • The Quick Search is now limited to displaying the 100 users which were most recently added or modified ** The Advanced Search can be used to search and view all users

  • Sep 18: Disabled analytics widgets in the portal

  • Sep 25: Implemented performance tuning on an API consumed by the portal to retrieve user data

  • Sep 25: Implemented an Export All feature to address certain limitations in user export functionality

  • Sep 30: Fixed an issue in the user export functionality

  • Oct 07: Isolated user export functionality in a separate service to improve performance and reduce global impact

  • Oct 07: Blank screen issues resolved

Environment

Production | HID Origo Management Portal

Past Incidents

Thursday 29th October 2020

No incidents reported

Wednesday 28th October 2020

No incidents reported

Tuesday 27th October 2020

No incidents reported

Monday 26th October 2020

No incidents reported

Sunday 25th October 2020

No incidents reported