This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Partial Outage
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
An ongoing maintenance activity is currently underway for HID Oracle EBS Production. During this period, the HID Origo Portal and HID Origo Mobile Identities API are experiencing a partial outage, while all other services remain operational.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in the following services.
Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in
HID Linq Cloud 1.3.5 Release – Scheduled for October 29, 2025
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 29, 2025.
Deployment Window:Date: October 29, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access HID Linq Cloud.
What's New in This Release
Signo Firmware Upgrade via Mercury and Aero
You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
* Firmware Update Prerequisites
* Signo readers must be on firmware version 10.0.7.5 or above.
* Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.
Delete Gateway
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
We appreciate your patience and will ensure a smooth deployment.
