HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Release Notification for HID Reader Manager App Version 1.32.2

Product Update Summary

  • 📍HID RM App version 1.32.2 introduces key fixes to resolve customer-reported issues and improve overall HID Signo firmware upgrade stability.
  • We’re constantly working to enhance your experience. Thank you for your feedback and support!

👉 Update now to enjoy these improvements.

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.

⚠️Oracle EBS Production

⚠️Oracle Agile Production

⚠️Oracle Analytics Cloud

⚠️Webshop access to EBS

⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • February 28 (Saturday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

Past Incidents

Sunday 21st July 2024

Infrastructure Maintenance - Production, scheduled 1 year ago

Summary

  • A maintenance event is planned for HID Origo on July 21 between 01:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Wednesday 10th July 2024

No incidents reported

Tuesday 9th July 2024

No incidents reported

Monday 8th July 2024

No incidents reported

Sunday 7th July 2024

No incidents reported

Saturday 6th July 2024

No incidents reported