HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.

Deployment Window:
Date: October 28, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero
    You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.

    • Firmware Update Prerequisites
      • Signo readers must be on firmware version 10.0.7.5 or above.
      • Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.

  • Delete Gateway
    You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment
Production – HID Linq Cloud

Past Incidents

Sunday 21st July 2024

Infrastructure Maintenance - Production, scheduled 1 year ago

Summary

  • A maintenance event is planned for HID Origo on July 21 between 01:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Wednesday 10th July 2024

No incidents reported

Tuesday 9th July 2024

No incidents reported

Monday 8th July 2024

No incidents reported

Sunday 7th July 2024

No incidents reported

Saturday 6th July 2024

No incidents reported