HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • 🛠️*An emergency maintenance window has been scheduled for HID Origo on 📅May 16th,2025 between 10:30 - 11:30 UTC.

IMPACT

  • 📍Origo User Management such as Create, Update and Delete specific to 3.x APIs and HID Origo Management Portal (Newer Version) will observe slowness.

Environment

🚀Release Notes: HID® Origo™ Bridge Service Security Update

🛠️ Recommended Security Update for HID Origo Bridge Service

  • To help keep your systems secure, we strongly recommend that all HID Origo Bridge customers install the latest version of the HID Origo Bridge Service at your earliest convenience.

✅Easy Update Process

  • The update process is simple and can be completed using our our step-by-step installation guide:

✅No Immediate Impact

  • While there is no operational impact if you choose not to update right away, upgrading ensures you benefit from the latest security enhancements and best practices.

✅Recommended for Security Hygiene

  • We encourage you to complete this update promptly as part of good security hygiene.

✅Support Available

Thank you for helping us keep your environment secure.

🚧Infrastructure Maintenance - Production

SUMMARY

  • 🛠️A maintenance event is planned for HID Origo on 📅May 23 between ⏳04:30 - 10:30 UTC

IMPACT

  • ⚠️During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

Environment

🚧Infrastructure Maintenance - SDI Production

SUMMARY

  • A maintenance event is planned for HID Origo on 📅May 24 between ⏳14:30 - 17:30 UTC.

IMPACT

  • ⚠️Mobile App users may experience issues when configuring, inspecting or uploading firmware to HID SIGNO and HID iCLASS SE readers.

Environment

🚧IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 🛠️A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅May 24, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Past Incidents

Friday 8th November 2024

No incidents reported

Thursday 7th November 2024

HID Reader Manager Version 1.23, scheduled 1 year ago

SUMMARY

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

  • BLE configuration settings now retained after firmware upgrade.
  • Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
  • Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

  • Update to 1.23 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Wednesday 6th November 2024

HID Origo Management Portal HID Origo Mobile Identities

Update 21:43

The services are back to normal operations.

Update 23:42

The services are restored and operational. We are continuing to monitor the situation.

Update 19:20

We are working to restore the services as soon as possible.

Update 19:07

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

No incidents reported