SUMMARY

• 🛠️ A planned deployment of Origo Device Management services is scheduled as outlined below.

DEPLOYMENT WINDOW

• Date: 📅May 30th, 2026
• Time: ⏳03:30 – 05:30 UTC

IMPACT

• ⚠️Services will remain operational, with no functional impact to Reader Manager, Linq Cloud, and Linq On-Prem.
• ⚠️Users may experience minor disruptions during this window.

Environment

• 🌐Production | HID Origo Device Management

SUMMARY

• 🛠️A maintenance event is planned for HID Connected Architecture & HID Linq Cloud as listed below.

  • 📅May 30th 2026 from ⏳03:30 to 04:30 UTC on US region,
  • 📅May 30th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

• 📍During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.

  • ⚠️HID Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
  • ⚠️HID Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades.

Environment

• 🌐Production | HID Linq Cloud

SUMMARY

• A maintenance event is scheduled for HID Origo on May 30 – May 31, 2026 (04:30 – 14:30 UTC).

What’s New

• Quick Fill Functionality

  • When submitting a new Elite Key or Corporate 1000 request, customers will now be able to select from a list of previously used Authorized Contacts and Service Providers. This reduces manual entry and speeds up the request process.

• View Format Details

  • Authorized Contacts will now have visibility into their Format details, including the last number used and the total remaining values. This provides immediate insight without requiring additional support interactions.

• Impact to Customers / Partners:

  • The Quick Fill feature streamlines the submission process, reducing the time required to create new Elite Key or Corporate 1000 requests.
  • Customers will no longer need to contact HID Customer Service to determine remaining Corporate 1000 values or confirm the last number range ordered.
  • Together, these enhancements simplify the workflow, increase transparency, and save valuable time for both customers and partners.

IMPACTED SERVICES

• During this maintenance window, users will experience complete unavailability of the HID Origo services listed below.
• To minimize customer impact, this maintenance is planned over the weekend.
• No action is required from customers or partners.
• For questions or assistance, please contact HID Global Support or the Professional Services Team.

HID Origo Bridge

• Impacted Functions:
  • Portal Login
  • Bridge Configuration Setup
  • System Account Creation
  • Subscription Reports
  • Wallet Provisioning using Bridge

Wallet

• Impacted Functions:
  • Wallet account configuration
  • User and credential lifecycle event management

HID Identity Positioning

• Impacted Functions:
  • All functionalities of HID Identity Positioning

App‑based Mobile Access

• Impacted Functions:
  • Portal and API – User-related functionality is impacted

Card Services

• Impacted Functions:
  • Key Authorization
  • Format Authorization

Note

• Live passes already on users’ devices will continue to transact with readers and remain unaffected during this maintenance window.

Environment

• Production | HID Origo Management Portal

• 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

• To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

  • HID Reader Manager v1.32.2 (Outside of China)
  • Tencent Store v1.32.3 (China Region)

  within the next 30 days.

• 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

• 📌We appreciate the continued support and partnership of our customers and integrators.

• 📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

• 📱Android Versions:
  • 1.32.2 and earlier will be deprecated effective May 20, 2026
• 📱iOS Versions:
  • 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

• 📱Android & iOS Versions:
  • 1.32.0 and earlier will be deprecated effective June 17, 2026

• 📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.

• 📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.

• 📌We appreciate your continued partnership and support.