SUMMARY

• 📍A maintenance event is planned for HID Origo on 📅March 20, 2026 between ⏳00:30 - 01:30 UTC.

REGIONS AFFECTED

• 🔍China (APAC East)

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • ⚠️HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users will not be affected.
  • ⚠️HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • ⚠️HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

• 🌐Production | HID Origo Management Portal

SUMMARY

• Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.

DATE & TIME

• March 21 (Saturday) between 05:00 to 10:00 UTC

REGIONS AFFECTED

• US

IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

• The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

  • Issuance token redemption
    Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

  • Wallet provisioning
    In-app and Web Push provisioning for Apple Wallet and Google Wallet.

  • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR

• Intermittent failures may occur.
• Retry attempts may succeed as services are gradually restored during the maintenance window.

RECOVERY

• All services will automatically resume once maintenance is complete.

SUPPORT

• If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

SUMMARY

• 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅March 22, 2026 between ⏳02:00–06:00 UTC.

IMPACT

• During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • ⚠️Oracle EBS Production
  • ⚠️Oracle Agile Production
  • ⚠️Oracle Analytics Cloud
  • ⚠️Webshop access to EBS
  • ⚠️Oracle Isupplier, ODI, OMS,WOS,MCS, SB and other related services that render data from EBS will be unavailable.

Environment

• 🌐Production | HID Origo Management Portal

📍 Notice from HID

• HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

• HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.

• In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

• We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.