This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Infrastructure Maintenance - Production
SUMMARY
A maintenance event is planned for HID Origo on October 15 between 02:00 - 10:00 UTC.
IMPACT
During this maintenance window, multiple services may experience brief periods of disruption, such as:
A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
HID Linq Cloud 1.3.5 Release
SUMMARY
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025
Deployment Window:
Date: October 28, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access HID Linq Cloud
What's New in This Release?
Signo Firmware Upgrade via Mercury and Aero: You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
Firmware Update Prerequisites:
To perform this upgrade, your Signo readers must be on firmware version 10.0.7.5 or above.
Ensure that your Controller firmware is at version 2.6.1 and SIO firmware is at version 3.22.11.
Delete Gateway:
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
