HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Past Incidents

Saturday 10th May 2025

🛠️ Planned Infrastructure Maintenance – Origo Device Management (ODM), scheduled 9 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on May 10th,2025 between 03:30-06:30 AM UTC.

IMPACT

  • During this maintenance window, Origo Device Management (ODM) services will experience disruptions.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production

Wednesday 7th May 2025

Infrastructure Maintenance - Postgres upgrade in Production from v12 to v16, scheduled 9 months ago

SUMMARY

  • A maintenance event is planned for HID Origo on May 6th,2025 between 20:30-21:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of Premium reports on Portal for the HID Origo Services.

Environment

Friday 2nd May 2025

No incidents reported

Thursday 1st May 2025

No incidents reported

Wednesday 30th April 2025

No incidents reported

Tuesday 29th April 2025

No incidents reported

Monday 28th April 2025

No incidents reported