This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Linq Cloud Certificate Registration Issue
SUMMARY
Linq Cloud is currently experiencing a certificate registration. We’re actively working with the certificate issuer to resolve it as quickly as possible.
IMPACT
At this time, new gateway installations and onboarding cannot be completed.
MFA Channel Selection Enhancement – Effective 14 October 2025
SUMMARY
As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.
What’s New:
Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.
Why It Matters:
This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.
