HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Subscription Component Pre-Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on Pre- Production environment on May 30th between 04:30-09:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

🛠️Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on the US-PROD environment on May 31st between 03:30-06:30 UTC.

IMPACT

  • 📍During this maintenance window, users may experience brief periods of limited availability or service disruption.

Environment

🛠️Infrastructure Maintenance - HID Origo Subscription Component Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Past Incidents

Thursday 15th May 2025

No incidents reported

Wednesday 14th May 2025

Experiencing delays in callback

Update 17:55

The services are back to normal operations.

Update 18:34

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

The HID Origo Mobile Identities API is currently experiencing reduced functionality, resulting in delays in callback delivery. Our team is actively working to resolve the issue and will provide regular updates until it is fully addressed.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Tuesday 13th May 2025

No incidents reported

Monday 12th May 2025

No incidents reported

Sunday 11th May 2025

No incidents reported