HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues
Scheduled Maintenance
Maintenance event for ODM

Summary

  • Origo device management is scheduled for deployment on October 5th between UTC: 03:30 to 05:30 hours.

Impact

  • During this interval, users may encounter minor disruption in accessing ODM services.

Environment

Infrastructure Maintenance - Oracle & Agile Production

Summary

  • A maintenance event is planned for HID Origo on Oct 6 between 01:00 to 04:45 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

  • HID Origo Management Portal.
  • Order processing and replenishment will be paused.

Environment

Past Incidents

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

No incidents reported

Monday 23rd September 2024

HID Origo Services and Reader Manager Unavailable

Update 06:30

The services are back to normal operations. A fix has been deployed and services are verified restored

Update 17:30

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Currently unavailable
  • HID Origo Mobile Identities API: Currently unavailable
  • HID Reader Manager Portal: Currently unavailable
  • HID Reader Manager App: Currently unavailable
  • HID Origo Identity Positioning API

Environment

Production | HID Origo Management Portal