HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - Production

Summary

  • A maintenance event is planned for HID Origo on April 19 between 03:30–05:30 UTC.

Impact

  • During this maintenance window, following services may experience brief periods of disruption, such as:
    • HID Origo Mobile Identities API (Google Wallet Only): Card Bundle creation or Credential Issuance for Google Wallet will not work.

Environment

Intermittent BLE Connectivity Issues Affecting HID Mobile Access App & HID Origo SDK

📍Update 13:30 UTC

  • To ensure optimal performance and implement bug fixes, please update your apps and devices to the latest available updates.

📍 Notice from HID

  • HID is aware that some users may experience intermittent BLE communication issues affecting foreground and/or background operation of the HID Mobile Access app and the HID Origo SDK on certain mobile operating system versions.

📍 Current Status

  • HID has been actively investigating the behavior and working closely with the appropriate parties to identify and address the underlying cause. A fix is expected to be available in an upcoming software update.
  • In the meantime, HID continues to monitor the situation and will provide further updates as more information becomes available.

📍 Thank You

  • We appreciate your patience and understanding as we work to ensure the best possible mobile access experience.

Past Incidents

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

No incidents reported

Monday 23rd September 2024

HID Origo Services and Reader Manager Unavailable

Update 06:30

The services are back to normal operations. A fix has been deployed and services are verified restored

Update 17:30

The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Origo Management Portal: Currently unavailable
  • HID Origo Mobile Identities API: Currently unavailable
  • HID Reader Manager Portal: Currently unavailable
  • HID Reader Manager App: Currently unavailable
  • HID Origo Identity Positioning API

Environment

Production | HID Origo Management Portal