HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Emergency Maintenance - Equinix Core Switch Upgrade in Production

SUMMARY

  • 📍An emergency maintenance window has been scheduled for HID Origo on 📅February 19, 2026 between ⏳03:00 to 09:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users may experience temporary service disruptions across all HID Origo Services.

Environment

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

🔧 Infrastructure Maintenance – Apple Wallet and Google Wallet services in Production
SUMMARY
  • Planned maintenance for the HID Origo Mobile Identities APIs supporting Apple Wallet and Google Wallet customers in Production.
DATE & TIME
  • March 1 (Sunday) between 04:30 to 12:30 UTC
REGIONS AFFECTED
  • US
IMPACT

During this maintenance window, customers using Apple Wallet, Google Wallet, OIP, and Bridge may experience brief interruptions when accessing the HID Origo Mobile Identities APIs.

  • The following wallet-related provisioning and lifecycle operations may be temporarily unavailable, including (but not limited to):

    • Issuance token redemption
      Tokens may not redeem via the HID Mobile Access App or Web Push provisioning.

    • Wallet provisioning
      In-app and Web Push provisioning for Apple Wallet and Google Wallet.

    • Credential lifecycle actions

Already-provisioned credentials are not expected to be impacted.

EXPECTED BEHAVIOUR
  • Intermittent failures may occur.
  • Retry attempts may succeed as services are gradually restored during the maintenance window.
RECOVERY
  • All services will automatically resume once maintenance is complete.
SUPPORT
  • If issues persist beyond the maintenance window, please contact HID Support via your standard support channel.

Past Incidents

Monday 30th September 2024

HID Reader Manager Version 1.22, scheduled 1 year ago

Summary

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Sept 30, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade for SE readers (R8.10.2.7) which includes

  • Resolution for BLE Smart module bricking intermittently.
  • Improved security with automatic SNMP key rolling during firmware upgrade.

We're always improving to give you the best experience. Thanks for your feedback and support!

Impact

  • Update to 1.22 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

No incidents reported