HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🛠️Emergency Maintenance Notification – PreProduction

SUMMARY

📍An emergency maintenance window has been scheduled for HID Origo on 📅February 11th,2026 between ⏳09:30-10:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of following HID Origo Services.
- ⚠️Administrators may experience delays in Mobile ID or Invitation Code management operations.
- ⚠️Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

🌐Pre-production | HID Origo Management Portal

🛠️Disaster Recovery Maintenance – Production

SUMMARY

📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

🌐Production | HID Origo Management Portal

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

North America (NA)

IMPACT

During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Production | HID Origo Management Portal

Past Incidents

Monday 30th September 2024

HID Reader Manager Version 1.22, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on Sept 30, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade for SE readers (R8.10.2.7) which includes

Resolution for BLE Smart module bricking intermittently.
Improved security with automatic SNMP key rolling during firmware upgrade.

We're always improving to give you the best experience. Thanks for your feedback and support!

Impact

Update to 1.22 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

No incidents reported