HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Wednesday 18th October 2023

For customers in the People’s Republic of China, scheduled 6 months ago

尊敬的客户、合作伙伴:

当您在使用本产品以及HID Origo所提供的相关服务(统称“产品”)时,根据最新版之《数据处理说明》 here、《手机应用许可及用户协议》、《HID 移动应用程序隐私声明》以及其他法律条款和条件,HID 会将一些对于您使用和运行产品所必要的个人数据传输至中国大陆之外。 如果您同意,我们将传输相关必要的个人信息至中国大陆之外,所有传输的数据将被加密。您作为数据处理者,应当负责数据出境安全评估、个人信息保护影响评估、标准合同备案或者任何其他中国政府要求的必要程序。HID将协助您完成该类程序。 同时,我们正在加快云部署的本地化进程,预计于2024年3月完成。 如果您不同意,您可以选择终止使用该产品。 欲了解更多关于数据跨境传输的信息,请发送邮件至 origo@hidglobal.com,标注为“中国移动门禁”。

Dear Customer/Partner:

When you use the products and related services provided by HID Origo (named as the "Products" here), HID may transfer certain personal data necessary for your use and operation of the Products outside of Mainland China in accordance with the latest versions of Data Processing Specifications here, Mobile Application License and User Agreement, HID Mobile Access Application Privacy Notice as well as other relevant legal terms and conditions.

If you agree, we will transfer the necessary personal information outside of Mainland China, and all data transferred will be encrypted. As the personal data processor, you are responsible for the security assessment for data transferred overseas, PIPIA, standard contract filing, or any other necessary formalities required by China’s authorities. HID will assist with the completion of such formalities.

Meanwhile, we are accelerating the process of localization of the cloud hosting. It is estimated to be completed in March 2024.

If you do not agree, you may choose to discontinue use of the product.

For more information on cross-border data transfers, please send an email with title “China Mobile Access” to origo@hidglobal.com.