HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5

🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.
To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:
- HID Reader Manager v1.32.2 (Outside of China)
- Tencent Store v1.32.3 (China Region)
within the next 30 days.
📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.
📌We appreciate the continued support and partnership of our customers and integrators.

HID Reader Manager App Deprecation Notice

📍Please be advised that older versions of the HID Reader Manager mobile application will be deprecated in phases:

🔍China (Tencent Store)

📱Android Versions:
- 1.32.2 and earlier will be deprecated effective May 20, 2026
📱iOS Versions:
- 1.32.0 and earlier will be deprecated effective June 17, 2026

🔍Global Regions (Excluding China)

📱Android & iOS Versions:
- 1.32.0 and earlier will be deprecated effective June 17, 2026

📌This deprecation is part of HID’s ongoing application maintenance strategy to ensure continued delivery of secure, reliable, and up-to-date functionality.
📌Customers who install a supported version of the HID Reader Manager app will continue to be able to upgrade HID Signo and HID iCLASS/multiCLASS readers without interruption.
📌We appreciate your continued partnership and support.

Past Incidents

Wednesday 17th May 2023

No incidents reported

Tuesday 16th May 2023

No incidents reported

Monday 15th May 2023

HID Origo Mobile Identities API Issues with Photo ID

HID is aware that some customers are experiencing issues using Photo ID. Apologies for the inconvenience as our team works toward addressing the issue.

UPDATE - Resolved: HID Global is committed to providing the highest quality physical access control solutions for our customers. Regarding issues observed when attempting to utilize uploaded user images into the HID Origo Portal, we are happy to report the issue has been resolved and you should not experience further issues utilizing uploaded user images. Thank you for your patience as our teams worked to resolve the issue.

Sunday 14th May 2023

No incidents reported

Saturday 13th May 2023

No incidents reported