HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on 📅September 16, 2026.

Deployment Window

  • Date: 📅September 16, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • 📌 OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • 📌 Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

📢 Implementation of our new HID Origo Service Status Page
  • We are excited to announce the implementation of our new HID Origo Service Status Page on 📅24 September, 2026
  • ✨The new status page will provide enhanced transparency and real-time visibility into the health and availability of our services, enabling stakeholders to stay informed about service health, incidents, and maintenance activities.

Key Benefits

  • ✅ Real-time service health monitoring
  • ✅ Incident and maintenance notifications
  • ✅ Improved visibility into HID Origo Services availability

RSS Feed

  • 📌The current RSS feed will continue to be used with the new HID Origo Status Page, ensuring uninterrupted access to status notifications. Should there be any future changes to the RSS feed URL, we will communicate them with necessary guidance.

Availability Notice

  • ⚠️To support the launch of our enhanced Status Page on 📅24 September, 2026, there may be brief periods when the Status Page is temporarily unavailable. We expect any impact to be minimal and will be actively monitoring the activity throughout the day.

  • ⚠️Following the launch, users will benefit from improved service visibility, incident communications, and maintenance notifications through the new Status Page.

Past Incidents

Wednesday 14th June 2023

HID Origo Management Portal HID Origo Portal MFA codes not being delivered

UPDATE RESOLVED - The SMS provider has identified an issue with their primary routing to North American and some APAC affected regions. This has been fixed and users should be receiving their MFA codes via text messages quickly again. Please contact HID Support if you are still encountering difficulties in this regard.

SUMMARY Origo Management Portal is currently experiencing issues in with the delivery of Multifactor Authentication Codes via text messaging to Administrators. As a workaround, please use the "To get the code via email, please CLICK HERE." link above the Authentication Code field to receive the MFA code via email. HID is investigating the issue and will provide updates on this incident as they are available.

IMPACT HID Origo Management Portal login.

Environment Production | HID Origo Management Portal

Tuesday 13th June 2023

Origo services affected by AWS outage

** UPDATE ** (10:42 pm UTC) RESOLVED - All backlog events at the cloud service provider have been processed and all services are fully recovered and operational.

** UPDATE ** (9:55 pm UTC) HID's cloud server provider has resolved all affected services and is working on processing the backlog of asynchronous event invocations that accumulated during and since the outage. The backlog is expected to be fully processed within the next hour. All HID Origo services are currently operational but some delays in events may occur due to the backlog at the cloud service provider.

** UPDATE ** (8:53 pm UTC) HID alerts have started clearing and Origo services have resumed operation. The cloud service provider is observing a sustained recovery and continues to monitor the situation, as do we. This incident notification will remain in "Watching" status until the HID receives an "all clear" from our cloud provider.

SUMMARY

HID is aware of the current issues with HID's cloud service provider's EAST region that is affecting the availability of HID Origo services. Our team is in contact with cloud service provider and monitoring the situation closely.

IMPACT

All HID Origo Services

Environment

Production | HID Origo Management Portal

Monday 12th June 2023

No incidents reported

Sunday 11th June 2023

No incidents reported

Saturday 10th June 2023

No incidents reported