HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Card Services

Key and Format Authorization

Operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

🚧Infrastructure Maintenance - OCA Production

SUMMARY

A maintenance event is planned for HID Connected Architecture & Linq Cloud
- 📅July 25th 2026 from ⏳03:30 to 04:30 UTC on US region,
- 📅July 25th 2026 from ⏳04:30 to 05:30 UTC on EU region.

IMPACT

🛠️During this maintenance window, connected architecture application and Linq Cloud may experience brief periods of disruption.
- ⚠️Connected Architecture: System administrators are requested not to perform any credential/lock/controller related operation.
- ⚠️Linq Cloud: Avoid new gateway installation / onboarding, firmware upgrades

Environment

🌐Production | HID Linq Cloud

🚀 Upcoming Release: HID Linq Cloud 1.5

📢We are excited to announce the upcoming release of HID Linq Cloud 1.5 on July 29, 2026.

Deployment Window:

Date: 📅July 29, 2026
Time: ⏳05:00 – 6:30 UTC
User Impact: ⚠️During this period, users will not be able to access HID Linq Cloud.

✨ What's New in This Release?

📌 Added support for Signo Reader firmware R10.0.12.3.
📌 Enhanced the Configuration Agent to create and modify reader configurations using natural language prompts.
📌 Introduced Scheduled Firmware Upgrades for planning and managing reader firmware updates.
📌 Added Quick DCID for easy access to commonly used public reader configurations.
📌 Integrated Controller Configuration into the Linq Cloud portal for controller discovery, pairing and management.

Past Incidents

Wednesday 2nd August 2023

Maintenance event for HID Origo Connected Architecture, scheduled 2 years ago

Summary A maintenance event is planned for HID Origo Connected Architecture on 2 August 2023 2:30 AM to 3:30 AM UTC on US-PreProd. 3:30 AM to 4:30 AM UTC on EU-PreProd.

Impact During this maintenance window, the HID Origo Connected Architecture application (OCA) may experience brief periods of disruption.

Environment Pre-Production US/EU (OCA)

Thursday 27th July 2023

HID Origo Mobile Identities API Origo Mobile Wallet experiencing intermittent timeouts

UPDATE Resolved

Summary HID is aware of intermittent timeouts being experienced on Mobile Wallet. Our teams are working to resolve the issue.

Impact HID Origo Mobile Identities API (Wallet Only)

Environment Production

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported